Septilink: Pump Not Running During a High Level Alarm

The pump not running during high level alarm event sends a notification when a site is in a high level alarm and the pump is not running. That can mean a failed pump, a tripped breaker or a float problem, so it points you to the sites that need attention first. It is one of three Advanced Events in Septilink remote septic monitoring, and Brown Aerobic is an authorized Septilink dealer. Call 346-771-3774.

What does this event do?

A high level alarm means the water in the tank has risen higher than it should. In a healthy system the pump is already working to bring it down. If the alarm is on and the pump is not running, the water has nowhere to go.

This event watches for exactly that combination and sends a notification when it happens.

What can it mean?

• A failed pump
• A tripped breaker
• A float problem

The notification does not tell you which one. It tells you which sites to look at first, which matters most when you look after more than one system.

What is an example?

On a system where the override float sits below the high level alarm float, the pump should already be running when the high level alarm trips. If it is not, you are notified.

Why is it useful for properties with several systems?

A single notification that says a pump is not running while a site is in alarm sorts the urgent from the routine. That helps HOAs, property managers and businesses with lift stations, and anyone with more than one site. See lift stations for HOAs and property managers, lift station alarm and float repair and lift station maintenance contracts.

What do I need to use it?

Advanced events are available on SL-5 and SL-7 sites with Advanced service. They are off by default and are switched on in the site's configuration, and the Septilink mobile app must be updated to its latest version before you can enable them.

What should I do when I get this notification?

• Cut back on water use right away, so the tank does not get any fuller
• Check the breaker for the system and reset it if it has tripped
• Call us. We test the pump, floats and panel and make the repair

Our aerobic septic alarm repair covers alarms, pumps, floats and control panels, and our commercial maintenance work keeps them tested between calls.

How do I get started?

Call 346-771-3774 or request a quote online. Estimates are free, and Se habla español. Tell us whether the system is aerobic, drip, spray or a lift station.

Frequently Asked Questions